How to: Send User Engagement Surveys

Capture attendee feedback with ease through User Engagement Surveys.  

User engagement surveys are optional, post-session surveys that can be sent to a session page to gather attendee feedback. The survey contains a 1-5 star rating and optional text field for attendees to share their thoughts. 


Scheduling and Sending Surveys

To access surveys, open the moderation panel for the session you wish to schedule or send an engagement survey to. Then, click the '+ Add button' in the top right corner and select 'Send Engagement Survey.'


Next, make a language selection and decide if you would like to send the survey now or schedule it for later.

  • To send now: simply leave the scheduling toggle off and click send.
  • To schedule: toggle the scheduling option on, select your desired date and time, and then click save.


Canceling a Survey 

To cancel a scheduled survey, follow the steps above to click "Send Engagement Survey" and then select "Cancel Scheduled Survey."


Viewing Survey Results

To view and download your survey results, close out of the editor and navigate to the Analytics tab of your Admin Console dashboard. Select your session.

Then, click 'Download report' in the top right corner and select 'Custom report'.


Next, toggle on User Survey Feedback and click Download to view your results.


Attendee Experience 

When an Engagement Survey is sent to a session page, attendees who are currently on the page will see a modal appear over the page inviting them to share their feedback. 


Attendees can then rate the session on a scale of 1-5 stars and optionally share written feedback in the text field. Then, they will click 'Submit' to share their answers. 

Attendees can decline to fill out the survey by selecting 'Skip'.

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