How to: Troubleshoot Connectivity

Follow these simple troubleshooting steps to take the guesswork out of getting presenters in to Greenroom.

If you're having trouble accessing a Greenroom, there are some things you can do to troubleshoot this issue. In this article, we'll show you what these steps are.


Connectivity Troubleshooting

If you're having trouble accessing a Greenroom, below is a list of actions to take that will help get you up and running.

  • Log off your VPN if you/your company has one.
  • Close all unnecessary programs and reboot your computer. 
  • It's best practice to minimize the amount of browser tabs open.
  • Ad blockers can interfere with Greenroom. Be sure to turn off ad blockers
  • Make sure you have enabled your camera and mic through your operating system (For more information, click here)
  • Check your Chrome or Microsoft Edge browser settings to make sure you're allowing access to

If you're accessing the Greenroom as a presenter, you have the option of joining the Greenroom through the Brandlive Greenroom iOS app.  For more information on the presenter app, click here.


If your personal or corporate network implements a firewall, please ensure that the following endpoints are not being blocked. You will likely need to work with your company's IT team if you are being blocked on your corporate network.  

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All traffic is on https and wss (websockets) on port 443.