Follow these simple troubleshooting steps to take the guesswork out of getting presenters into Greenroom.

If you're experiencing difficulty accessing a Greenroom, there are troubleshooting steps you can take. This article will guide you through these steps.

Connectivity Troubleshooting

If you're having trouble accessing a Greenroom, below is a list of actions to take that will help get you up and running.

• Log off your VPN if you/your company has one.
• Close all unnecessary programs and reboot your computer. 
• It's best practice to minimize the amount of browser tabs open.
• Ad blockers can interfere with Greenroom. Be sure to turn off ad blockers
• Make sure you have enabled your camera and mic through your operating system (For more information, click here)
• Check your Chrome or Microsoft Edge browser settings to make sure you're allowing access to greenroom.brandlive.com.

If you're accessing the Greenroom as a presenter, you have the option of joining the Greenroom through the Brandlive Greenroom iOS app.  For more information on the presenter app, click here.

If your personal or corporate network implements a firewall, please ensure that the following endpoints are not being blocked. You will likely need to work with your company's IT team if you are being blocked on your corporate network.  

*.greenroom.tv
*.brandlive.com
*.brnd.live
*.brand.live
*.tokbox.com
*.opentok.com
brandlive-upload.s3-us-west-2.amazonaws.com
fonts.gstatic.com

All traffic is on https and wss (websockets) on port 443.