Follow these simple troubleshooting steps to take the guesswork out of getting presenters into Greenroom.

If you're experiencing difficulty accessing a Greenroom, there are troubleshooting steps you can take. This article will guide you through these steps.

Connectivity Troubleshooting

If you're having trouble accessing a Greenroom, below is a list of actions to take that will help get you up and running.

• Log off your VPN if you/your company has one.
• Close all unnecessary programs and reboot your computer. 
• It's best practice to minimize the amount of browser tabs open.
• Ad blockers can interfere with Greenroom. Be sure to turn off ad blockers
• Make sure you have enabled your camera and mic through your operating system (For more information, click here)
• Check your Chrome or Microsoft Edge browser settings to make sure you're allowing access to greenroom.brandlive.com.
• If you cannot connect via Google Chrome, try Microsoft Edge, or vice versa.

If you're accessing the Greenroom as a presenter, you have the option of joining the Greenroom through the Brandlive Greenroom iOS app.  For more information on the presenter app, click here.

If you still cannot connect... 

Forward the following article available here to your IT department as there is a firewall related issue preventing access to the platform.