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Connectivity Troubleshooting

If you're having trouble accessing a Greenroom, below is a list of common fixes that will get you up and running.

 

  • Log off your VPN if you/your company has one 
  • Close all unnecessary programs and reboot your computer
  • Work from a home computer if you have access to one, or a partners/kids (While this is not ideal, it may help you diagnose weather you are experiencing a network issue surrounding your IT departments configurations)
  • Disconnect from external monitors and make sure you have only one Chrome Browser open.
  • Check your Chrome or FireFox browser settings, to make sure you're allowing access to greenroom.brand.live

If network issues seem to be the issue, these are the settings needed to ensure network function, please forward to your respective IT contacts:
• .brand.live
• .tokbox.com
• .opentok.com
• As well as: Open TCP port 443

 

 

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