Course Overview

The Course Overview page gives you a high-level snapshot of each lesson and the activity associated with it.

If you just finished creating a course, by clicking Save Course, you will be directed to Course Overview page. Otherwise, you can get to this page from the Courses link in the main menu. From the Courses page, find the course you want to view and click the menu icon (three dots) in the upper right of the course card, then click Overview.

You can get back to the Courses list from the Course Overview by clicking the Back to Courses at the top left-hand corner, just above the Course name.

Course Overview Metrics

We provide a variety of metrics so you have the ability to analyze the effectiveness of the courses you are providing. Here you will be able to view metrics such as who has completed or failed the course, or how many people have taken the quizzes in each lesson.  

At the very top of the screen is a dark blue metrics bar that includes the name of the course as well as the following high-level metrics:

  • Lessons - This indicates how many lessons are in the course.
  • People - This indicates how many people are in the audience(s) assigned to that course.
  • Lesson Views - This is the sum of when lessons were viewed.
  • Lessons Completed - The number of completed lessons.
  • Course Completions - The number of completed courses.

Buttons, Options and URL Bar

Nested just below the metrics bar are further options that give you access to details about the course as well as the option to edit, delete or duplicate the course.  

People

This button will show a list of all the people who are in the audience as well as a high-level view of their lesson completions, passes and fails. This list can be downloaded into a .csv file by clicking the Download button in the upper right.

You can toggle the view to only show course completions by toggling on Completed Course. Also, you can configure the columns of data shown by clicking the Configure menu. This will show a list of audience registration questions that were asked when viewers went to initially take the course.

Edit (and other options)

Click the Edit button to access the visual editor for the course.

Next to Edit is a menu icon (three dots) that give you the option to Duplicate or Delete the course. If you attempt to delete the course, you will be asked to confirm.

On the far right side of this bar is the URL that will take you to the “Courses” section in Brandlive Home, where you can find this course as well as all the courses assigned to you. In addition, you can copy this link to send to your audiences.

Lessons in this Course

To further digest the way the course is being used, the section “Lessons in this Course” will give you a breakdown of each lessons’ unique views, completions, passes, and fails. You can download these metrics in a report by clicking the Download .CSV button located in the upper right of this list.

  • Unique Views - This refers to each individual users page view, regardless of how often they visit the lesson.
  • Completions - The sum of all people who have completed the lesson, regardless of pass or fail.
  • Passed - The number of people who passed the lesson.
  • Failed - The number of people who have failed the lesson. If quiz retake is on, this number might appear since users may retake the course until they pass.

Activity Overview (of each Lesson)

To dive deeper into the metrics of a particular lesson, click on the lesson name. This is where you will be able to view a variety of metrics on the performance of each lesson. You might notice that this page looks similar to the Event Overview metrics.

At the very top of the Activity Overview, you will see the name of the lesson as well as a Refresh button and a Download .CSV button.

Clicking Refresh will update your metrics if there were changes since you last viewed them.

Clicking Download .CSV will create a report containing basic information about each user’s activity in the lesson. The report will include information such as start and end time, referring URL, and what time of browser and platform they took the event.

Below, you will see a number of graphs. The graphs shown will depend on how you have your lessons configured. For example, you will not see Quiz Activity if your lesson did not contain a quiz.

Quiz Activity

The Quiz Activity graph indicates the sum of quiz completions. If “Allow Retake” was enabled on the quiz, then the graph can be sorted by All or Unique, where All includes quiz submissions that were also retakes.

To the right, the sum is broken down by passes and failures. Note: If you are allowing the quiz to be retaken, any quiz failures will still be counted under “Failures” in the All category.

View all Quiz Results

To see a detailed view the quiz results, click View All. The screen that appears will show a breakdown of each question and answer, including the correct answer denoted by a green checkmark.

You can download the full report of the quiz in a spreadsheet format by clicking Download .CSV in the top right of this screen.

For multiple choice questions:

Each answer will have a bar graph of the percentage of people who submitted that answer. You can see a list of people who submitted each answer by clicking on the answer itself. A window will appear with a breakdown of each user’s name, email, and time they submitted the answer.

You can download a spreadsheet of this data by scrolling to the bottom of this window and clicking Download .CSV.

For non-multiple choice questions:

For questions that don’t use multiple choice answers, the first 6 results will be displayed under the question. Scroll down and click See All Responses to show a list of everyone who answered this question. Here you can see the username, email address, the time they submitted the answer, and their answer to the question.

You can download a spreadsheet of this data by scrolling to the bottom of this window and clicking Download .CSV.

Click the 'X' on the top right of the screen to return to Activity Overview.

Pageviews

The Pageviews graph shows the total number of people who viewed the lesson. By clicking Platforms, you can see the types of devices viewers used to view the lesson (Mac, PC, Android or iOS). By selecting Sources, the default selection, you will see the domain from which users navigated to the course from.

Viewing all Pageviews

Click View All to see a list of everyone who viewed the event, including each viewer’s name, email address, time they viewed the lesson, how long they viewed the lesson, the source in which the user used to viewed the lesson (“Referrer”), and the type of device they used to view the lesson.

If you would like to download the information in this view, click the Download .CSV button on the top-right of the window. This will generate a report of the information in a spreadsheet format.

Click the 'X' on the top right of the screen to return to Activity Overview.

Page Activity

The Page Activity graph illustrates when people where on the lesson page. Hover your mouse over the graph to show specific about information when people were on the lesson page.

Viewer Retention

The viewer retention graph shows you the number of people who attended the event and how long they stayed on the event page. Hover your mouse over the graph to get the specific number of viewers.

Comments

The Comments graph is the sum of comments and questions submitted on the event page. The graph depicts how many were comments (in blue) and how many were questions (in grey).  

Select View All to see the details of each users comment or question. This view will show you each users name, email address, location (if they submitted it with their comment/question), time they submitted their comment/question, what their comment/question was, and whether the comment/question was a reply (submitted by the moderator) or an original comment/question from a viewer.

Click the 'X' on the top right of the screen to return to Activity Overview.

Comment Activity

The Comment Activity graph shows when comments were posted on the event page. Hover your mouse over the graph to see the specific number of comments and time they were posted.

By default, the graph is set to show the comment/question activity for the Lifetime of the event. You can change this view by selecting the drop-down at the top and clicking During Event or Since Event.

Select View All to see the details of each users comment or question. This view will show you each users name, email address, location (if they submitted it with their comment/question), time they submitted their comment/question, what their comment/question was, and whether the comment/question was a reply (submitted by the moderator) or an original comment/question from a viewer.

Click the 'X' on the top right of the screen to return to Activity Overview.

When you’re finished, you can get back to the Course Overview and lessons list page by clicking Back to Course, located above the lesson title.

 

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