Customer Support

Customer Support

Brandlive offers wide-ranging support for our customers. Whether you need help developing a live video strategy for your company, tech-savvy insights into reaching new audiences, or technical support in setting up or producing your live broadcast, the Brandlive team is here to support your efforts.

Customer Success Managers

At Brandlive, we believe that we succeed only when our customers succeed. This is why we have a team of dedicated customer success managers (CSMs) who are committed to your success.

Each CSM is focused on a specific industry and has extensive experience working with brands and retailers within that space. Not only will our CSMs help you produce your first Brandlive events, they will also help you leverage your videos in other applications and integrate streaming video into your overall marketing strategy.

Consider your CSM your first line of support when you have a question, or if you need someone to brainstorm with when creating new programming for your company.

If you’re not sure who your customer success manager is, contact us at support@yourbrandlive.com or call 866-532-2154.

Sales

For general inquiries or information on our product, please contact our sales department for more information at sales@brand.live or please call 866-532-2154. 

Live Chat

If you are curious about Brandlive and interested in talking to our sales staff, you can also utilize the chat feature on our website. A member of our team will direct you to an appropriate Brandlive contact.

General Support

If you need general help or your customer success manager is unavailable, feel free to email us at support@yourbrandlive.com or call 866-532-2154. We are committed to helping you leverage your brand communications in new and exciting ways!

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