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Broadcast Failure Troubleshooting

1. Do not panic. You should be able to get the channel live in just a few minutes by taking some basic steps.

2. Navigate to Setup > Streaming and check your streaming endpoint. If you have modified the default destination, this is the most likely point of error. Check for extra spaces or mismatched copy/pastes.

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3. If a broadcast quickly goes into the "Error" state, a mismatched RTMP Address & Stream Key are likely the cause.

4. If a broadcast remains in "starting broadcast" state for more than 2 minutes, something has gone wrong and you'll want to create a new greenroom.

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5. Create a new greenroom, upload a branded wallpaper, and take your broadcast live to provide some audience feedback as you reconfigure.

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6. After confirming that the new greenroom is effectively broadcasting, contact your Brandlive CSM immediately, with the specific greenroom link handy when reporting the issue.

 

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