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Using Audiences

Assigning audiences to events, libraries, and courses

To assign an audience to an event, see the Registration topic in the Events article.

To assign an audience to a library, see the Targeting Libraries to Audiences topic in the Using Libraries article.

To assign an audience to a course, visit the Course Details topic in the Creating Courses article.

View Members in an Audience

To view a list of all the members of an audience, from the audiences list screen, locate your audience and click the dot-menu (web-ellipses.svg) in the upper right and corner of the audience.

Select the first choice, Members. This will show a list of all the members of that audience.

To view the lesson, library and event activity of each user, simply click on the user's row. This will create a pop-up window that will show all their activity. 

By selecting the Configure button in the upper right-hand corner of the screen, you can configure the columns of data shown. By selecting any of the boxes under the Audience Fields section, you will see audience questions users have provided. By toggling on (click to show as green) the Show Registration Fields section, you can select the registration questions you'd like to see. Please note that if the audience doesn't have any audience or registration questions, these options will not be available. 

By selecting the Download button in the upper right-hand corner of the screen, you have the choice to Download Users or Download All Activity to a .csv file. By selecting Download Users, you will initiate a download of the configured columns you see below. By selecting Download All Activity, you are initiating a download that will have all event or course activity for members in this particular audience.

By selecting the Sync Filters, you are asking the system to look for any new members that have been added to the list since you’ve opened this modal via the Filters you’ve set up when you created the audience.

Message an Audience

To send a message, event or library to an audience, locate the audience and click the menu (three dots) in the upper right-hand corner.

Select the second choice, Send a Message.

This will open a new screen where you can draft a message, attach an event or library and even allow you to send a test email before it goes out, so you know exactly what your audience members are receiving.

Duplicate an Audience

To duplicate an audience, locate the audience and click the menu (web-ellipses.svg) in the upper right-hand corner.

Select the fourth choice, Duplicate.

This will create a duplicate of the audience at the bottom of the audience page list.

Delete an Audience

To delete an audience, locate the audience and click the menu (three dots) in the upper right-hand corner.

Select the last choice, Delete.

Please note, this will permanently delete the audience and you will not be able to get it back.

Registered Users

The registered users section is a complied list of users who have registered for an event within your channel.

To locate the registered users, go the the main menu web-menu.svg and select People. The first tab, Registered Users, will automatically load all the users who have registered for an event. 

You can search for specific users in the Search for people bar the at top of the page. 

If you would like to download a report on each users name, email, and location, select the Download button at the top-right of the screen and click Download Users. This will start an automatic download to your computer. 

If you would like to download all the activity of the registered users for that channel, select the Download button at the top-right of the screen and click Download All Activity. This will start an automatic download to your computer.

Note: If a user doesn't have a profile, the registration information gathered from events will be the only data shown on this report. If they have a profile, then more data will be shown based on their activity.

Downloading Audience Information

Although you can download information for each individual audience, you may also want to download a report of all the users, in all the audiences. The Download button, located to the top-right of the Audience page can be found by clicking the three bar menu icon web-menu.svg , click the People option, then select the Audience tab at the top.  

If you would like to download a global report on all users information, including previously answered audience questions and registration questions, select the Download button at the top-right of the screen and click Download Users. This will start an automatic download to your computer. 

If you would like to download all the event or course activity, of the all the users, in all the audiences, select the Download button at the top-right of the screen and click Download All Activity. This will start an automatic download to your computer.

If you would like to download a global report of all users information in addition to all users activity, select the Download button at the top-right of the screen and click Download Users + All Activity. You can expect this download to contain:

  • user's names
  • emails
  • audience questions
  • lessons completed
  • courses completed
  • audience(s)
  • last activity (date of the last activity of that user)
  • action (load, view, complete, submit, buy)
  • category (lesson, live event, library, survey, product)
  • title (the title of the category) 
  • time (time recorded of action on the category) 

Please note, this can be a rather large download. Please give this a few minutes to generate without refreshing the page. Thank you!

 

 

 

 

 

Issues

 

I created a profile, but when I try to sign in, it tells me that "Username not recognized" or "Username and/or password is not recognized" or "Email not found." What do I do?

Typically this error occurs when you haven't verified your profile after initially creating it. Sometimes, this email goes to your junk box, so its always best practice to look for it there first. If you can't find it, or you created your profile a long time ago, contact Support at support@brand.live or at 866-532-2154.  

The Brandlive event has started, but I can’t hear anything.

Here are a few things to consider:

  1. Be sure that your computer’s sound is unmuted.
  2. You may have a set of headphones or earbuds plugged in, and the system is running your sound through them. Unplug the headphones to hear sound through your computer’s speaker.
  3. You may have a Bluetooth device (headphones or a Bluetooth ear piece) that’s redirecting your sound. Disable the Bluetooth connection to hear sound through your computer’s speaker.

I believe the Brandlive event has started, but I can’t see the play button.

If the video does not start automatically or if the play button doesn’t appear, refresh your browser screen. If this doesn’t work, close your browser (not just the tab), and restart your browser.

I can see the Brandlive event, but the video is not playing.

The video area should show a triangle-shaped play button when the Brandlive event is live. The word LIVE should also show in the upper right corner of the video player. Click the play button to start the live (or recorded) video. Note that before the day of the event, there’s a countdown timer to indicate time before the event starts. On the day of the event, a screen shows when the event starts (no timer). Often the host will begin their broadcast with a title card a few minutes before the event starts. When you click the play button, it will appear as if the video isn’t playing. That’s because all that’s playing is a still title card. Sometimes the host plays music so viewers know the video is working.

I believe the Brandlive event has started, but I can’t see the play button.

If the video does not start automatically or if the play button doesn’t appear, refresh your browser screen. If this doesn’t work, close your browser (not just the tab), and restart your browser.

When I download a file on the site while the live event is playing, my system freezes, the video pauses, or the event site acts odd in some other way.

It is likely that you’re experiencing a limitation in your computer’s memory. This is not unusual activity. To have an optimal experience during a Brandlive broadcast, download files before or after the broadcast.

The video freezes or looks jumbled during the broadcast. In time it returns to playing as expected. What can I do to avoid this?

This is likely not anything that you can fix. The source of these pauses and jumbles is due to bandwidth and processing power—with both the viewer’s computer and all the connections between it and the streaming video server. Although this can be annoying, the good news is that the broadcast usually records without problems.

Broadcasting issues

What are the bandwidth requirements to broadcast a Brandlive event?

Brandlive recommends a consistent internet upload speed of 10 Mbps (megabits per second). A lower-quality video can be uploaded at lower speeds.

What are the bandwidth requirements to view a Brandlive event?

Brandlive recommends a consistent internet download speed of 3 Mbps for an excellent viewing experience. Videos can be viewed at a lower speed, but stream quality likely will be affected.

Which internet browsers are compatible with Brandlive?

Brandlive is compatible with most major browsers running on major operating systems. Specifically, Brandlive is designed to work with Firefox 1.1+, Internet Explorer 10.0+, Safari 1.0+, Edge, Chrome, and Opera. We recommend upgrading your browser whenever possible.

What are the system requirements for someone watching a Brandlive event?

Brandlive is best experienced from a computer with the minimum specifications of either Mac OS X 10.6 or Windows 7 with latest updates installed and 4 GB of RAM. The computer needs access to an internet download speed of 3 Mbps or faster. Brandlive is responsive to all modern mobile browsers.

What are the system requirements for producing a Brandlive event?

To produce a Brandlive event with a webcam and Brandlive’s web-broadcasting software, a computer needs the minimum specs of either Mac OS 10.6 or Windows 7, a webcam (either built-in or separate USB camera), an audio-in source (either computer's microphone or built-in to webcam), and 4 GB of RAM. Computer also needs access to an internet upload speed of consistently at or above 10 Mbps.

To produce a Brandlive event with something other than a basic USB webcam, the limiting factor is your computer’s capacity to run Wirecast video-switching software. For the most current specifications required to operate Wirecast, visit the Telestream specs page. Computer also needs access to an internet upload speed of consistently at or above 10 Mbps.

Should we expect any firewall issues?

Some corporate networks and internet service providers block video transmissions by use of a firewall. If you cannot see video clips (even though your system meets the system requirements), contact your network administrator to see whether a security firewall is blocking video transmission. For further details, see Brandlive’s support section on firewalls.

I need my Wirecast serial number to update the software. Where do I find it?

Open the Wirecast software and look at Preferences > Licenses. On the licenses page you should find your serial number. Additionally, you should have received an email from Telestream/Wirecast when you installed your software; that email will also have your serial number.

How can I test my internet access speed?

A number of services are available on the web to test your internet speed. Brandlive suggests www.speedtest.net.

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