If you need assistance while producing in the Greenroom, there's a resourceful help menu waiting for you.

Each Greenroom has a help menu located in the bottom right corner. The question mark button will bring up a menu that contains various resources and tools.  This Article will explain those resources and tools.

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Video Overview

Help Menu

Every time you click the question mark button, you'll bring up the Producer help menu. Clicking the button again will close down the menu. Here is what's listed in the Producer Help Menu:


Getting Started

 A short tutorial video will pop up, guiding you through the layout and various tools that is available to Greenroom Producers


Help Center

Clicking Help Center will link out to the Brandlive Help Center, where you can search all Brandlive Articles


Brandlive Support

This will list the Brandlive Support phone line and client support email address


Release Notes

This will get you to the Brandlive "What's New!" page, where you can review release notes and video explaining recent product updates.


Keyboard Shortcut

This option will bring up the Produce Hot Keys that are available to Greenroom Producers, which link to certain functions and actions.



Brandlive Academy

This will open up a new tab to the Brandlive Academy, which will have lots of enablement content including courses, such as the Showbuild course, in the format of short-form instructional videos that Producers can reference.


Troubleshoot Video Connection

Clicking this option will give your Greenroom Video Feeds (Producers, Presenter) and overlay of various video data, to help troubleshoot and video connections. This data includes resolution, frame rate, video transfer speed, and packet loss percentage. There will also be a Greenroom code at the top, that can be referenced with your Brandlive point of contact.

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