How to: Send In-Platform Announcements

Guide attendees through the webinar experience with live announcements. 

Announcements allow admins, editors and moderators to communicate directly with their audience in real time through push notifications that appear on the event page.  Use announcements to alert attendees of upcoming sessions, share links, or communicate additional resources. Brandlive offers two types of announcements: Pop-Ups (which display in the corner of the window and can be dismissed by the attendees) and Banners (which stretch the length of the window and cannot be dismissed by attendees). Announcements can be configured to be dismissible or permanent, scheduled or sent right away, and to optionally include a clickable button if desired.

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Accessing Announcements

Announcements can be accessed from the Project Details page, Moderation, and the Sitebuilder.

In Project Details and Sitebuilder, simply find the three dot menu in the top navigation and select "Announcements" from the dropdown: 

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This will open the Announcements Home modal. On your first touch, click the '+ Add' button to create your announcement:

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To access announcements from Moderation, open the moderation panel for the session you wish to schedule or send an announcement to. Then, click the '+ Add' button in the top right corner and select 'Add Announcement' to create a new announcement or 'Scheduled Announcement' to access the announcements Home modal. 

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From here, moderators can create Pop Up announcements. Editor and Admins can create either Pop Ups or Banners. 

Pop Up Announcements

In the Create Announcement window, the layout will default to a Pop Up announcement. 

To create your Pop Up, complete each field:

  1. Target: Select which segment of your audience will see the announcement:
    • All Pages: Delivers the announcement to all pages of the site including the Landing page. All registered attendees currently on the page and all potential attendees currently viewing the Landing page will see the announcement. 
    • Registered Attendees: Delivers the announcement to all pages of the site except for the Landing page and Registration. Only registered attendees will see the announcement.
    • Session Pages: Delivers the announcement to the session pages selected in the 'Select Sessions' field. Can be configured by track. 
  2. Content: Enter the message. Emojis are supported via copy and paste. 
    • For multi-language projects, use the language code buttons above the text field to navigate to each language. Auto-translate will occur after input to the default language, but in-line edits are always available. 
      • To not send an announcement to one language, simply click the eye inside the language code button.
    • Optional "Add Button" if you would like to include a clickable button. 
      • Enter the text to be displayed on the button. Note that this will also auto-translate when switching between languages.
      • Select 'Session' from the 'Link to' dropdown menu and then select the desired session page OR
      • Select 'URL' from the 'Link to' dropdown menu and past your URL into the field 
      • Check box for "Open in a new tab." Buttons will default to opening in the same tab.
  3. Author: Toggle on 'Use Profile' if you would like your name to be displayed on the announcement. When toggled off, the display name will be "Moderator".
    • Use the pencil icon to update the moderator badge to a custom image.
    • Use the "Remember Me" checkbox to save Author information for later announcements in the same project. Author information will not be saved across projects.
    • Use the "Reset" button to return to the default Moderator image and naming convention.
  4. Time: Configure the timing of the announcement.
    • It will default to "Send Now." To send the announcement immediately, click 'Save'.
    • To schedule your announcement for a time in the future, slide the toggle from "Send Now" to "Schedule." Then, select the date and time you would like to announcement to be sent. Click 'Save.'

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Banner Announcements

In the Create Announcement window, slide the layout selector to "Banner" announcement. 

To create your Banner, complete each field:

  1. Target: Select which segment of your audience will see the announcement:
    • All Pages: Delivers the announcement to all pages of the site including the Landing page. All registered attendees currently on the page and all potential attendees currently viewing the Landing page will see the announcement. 
    • Registered Attendees: Delivers the announcement to all pages of the site except for the Landing page and Registration. Only registered attendees will see the announcement.
    • Session Pages: Delivers the announcement to the session pages selected in the 'Select Sessions' field. Can be configured by track. 
  2. Content: Enter the message. Emojis are supported via copy and paste. 
    • For multi-language projects, use the language code buttons above the text field to navigate to each language. Auto-translate will occur after input to the default language, but in-line edits are always available. 
      • To not send an announcement to one language, simply click the eye inside the language code button.
    • Optional "Add Button" if you would like to include a clickable button. 
      • Enter the text to be displayed on the button. Note that this will also auto-translate when switching between languages.
      • Select 'Session' from the 'Link to' dropdown menu and then select the desired session page OR
      • Select 'URL' from the 'Link to' dropdown menu and past your URL into the field 
      • Check box for "Open in a new tab." Buttons will default to opening in the same tab.
  3. Design: Customize the background and text color of your banner. We recommend one light/one dark to ensure maximum accessibility. 
  4. Time: Configure the timing and duration of the announcement.
    • Send Now + Duration (will default to Permanent)
    • Schedule + Duration.

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Click 'Save'. A pop out will appear reminding you to publish your project in order to view the banner announcement. When you click 'Confirm,' it will redirect you to the Sitebuilder where you can publish your project. 

Please note: only those with publishing access will be able to send Banner announcements. Moderators will only have access to send and edit Pop Ups.

Announcements Home 

The announcement Home modal allows you to create new announcements as well as see or edit any announcements that are currently live, scheduled for the future or expired.

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For any currently live banners, select the pencil icon to edit it or the 'End' button to retract the announcement.

For scheduled banner or pop ups, select the pencil icon to edit it or click the trash icon to delete the announcement. 

All announcements will be visible on a project by project basis in the Past tab.

Announcement Analytics

The Brandlive Platform tracks attendee interactions with CTAs embedded into the announcements, allows for easy conversion into leads for sales organizations and marketers. To download the Announcements report, navigate to the Analytics tab and locate your project. In the upper right hand corner, click "Download Reports." From the pop-up, select the checkbox for "Announcements" and hit Download:

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The report will offer a list of who clicked the announcement buttons, identified by their email address, which announcement, the time stamp and the source page. 

Attendee Experience

Attendees who are currently viewing the site when a Pop Up announcement is delivered will see it appear in the top righthand corner of their screen as a push notification. Registered attendees who are not on the page will not see the announcement. 

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Pop Up announcements will persist until an attendee closes it or leaves the page. If multiple announcements are delivered to the page, they will stack on top of one another in the order that they are sent.

Banner announcements will be visible to everyone, no matter when they land on the page. Only one banner announcement can be live at any given time. 

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Banner announcements cannot be dismissed by the attendee. They can only be removed if retracted by an admin or editor. 

Announcements will be automatically translated (unless edited) into each language available for your site and will be delivered to users based on the language selected in their profile. 

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